Online Guest Monitoring and Reputation Management

• Protect your restaurant reputation
• Listen to what customers are saying ( both good and bad )
• Turn negative comments to positive ones

Do you proactively monitor how your restaurant is portrayed on review websites? While you may be aware of Yelp, Google, Urbanspoon, and Citysearch, what about the hundreds of others?

Restaurant businesses grow best by of word of mouth. When word of mouth is expressed via the internet, it can cause a restaurant to grow or groan. Patrons are going online and writing about their experiences; both good or bad.

How do you respond to a disgruntled customer or past employee who has written a bad review about your establishment? Dealing with unhappy patrons in your restaurant has always been part of the job. Learning to handle those patrons after they’ve left the building to not only resolve the problem, but to also turn those patrons into your most loyal diners is a new media skill that is fast-becoming critical to the success of restaurants.

 We will monitor blogs, yelp, urbanspoon, and other major restaurant review websites so you get the word on the streets about your restaurant immediately.
Our tools will track, monitor, and even manage your reputation online. We listen to the web chatter about your restaurant(s), especially on the top 15 review websites.

Online Reputation Monitoring and Brand Management

• Response & management of negative comments
• Conflict resolution, converting negatives to positives, and follow up posts
• Rewarding and engagement management
• Reporting